What To Do (and NOT Do) With an Unhappy Customer
If you have been in business long enough, you have have experienced at least one unhappy client – no matter how diligent you are at providing outstanding service. That manual we were given at birth skipped that chapter “How To Handle an Unhappy Customer”. So I decided to provide you with that chapter. (you’re welcome). 🙂 […]
eBook “9 Critical Things I Wish I Knew My First 5 Years In Sales”
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Are You Too Loud?
On a volume scale from 1 to 10, salespeople have a tendency to be a 12. 🙂 I followed a record-breaking top producer many years ago and was fascinated by what I saw her do. She sold to multi-millionaires. Everyone sat down with her. Why? Because when she approached these prospects, she lowered her voice […]
How To Sell Over Your Competition
For years and years whenever I met a new prospect and discovered they were already doing business with the competition, I walked back to my car deflated. But then one day the lightbulb went off. I learned three important things: What to say when your customer is doing business with the competition What never to […]
This Simple Sales Hack Will Get You In More Doors
Do you always use your company name when you introduce yourself to new prospects? If so, this might be keeping you from getting in doors. Watch this video and find out why this simple sales hack will help you get more customers. What will get you in more doors than anything is working referrals! Check […]
What The F#@% – The Excessive Use of Profanity on Business Calls
I’m no Mother Teresa and I have certainly dropped my share of f-bombs in my lifetime. But there seems to be an increased (alarming) amount of profanity on business calls these days. Last month, I was driving in my car with my two children when my phone rang. I answered it via Bluetooth. It was […]
12 DO’s and DON’Ts To Getting Your Foot In the Door
This is one of my favorite things to teach – how to get your foot in more doors. When I was living in Los Angeles back in the 90’s, I worked for Arthur Andersen – one of the largest accounting firms in the world at the time. My job was to call CEOs and book […]
Two Awesome Tips To Drastically Reduce Customer Cancellations
Cancellations stink. But there are simple things you can do to reduce the number of customer cancellations. Here are two tips that drastically reduced my cancellation rate. If you found this video helpful, SUBSCRIBE and LIKE! Post a COMMENT and introduce yourself. In addition to these tips, one thing that will reduce cancellations is working […]
eBOOK – 10 Things Every Salesperson Must Do To Achieve Six-Figure Success
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6 Ways To Get HOT Leads (REFERRALS) Every Day
Are you relying on cold calls to get through your day? Are you banging your head against a wall doing the same things over and over hoping for different results? The key is working SMARTER, not harder. Yes, you do indeed need to have a fantastic work schedule. But if you work really really smart, […]
Are You Creating a Buying Environment or Selling Environment?
People love to buy, but they hate to be sold. The majority of salespeople sell, sell, sell instead of creating a buying environment. Are you showing the product that YOU want to sell – not necessarily what the customer needs? Are you asking detailed questions to diagnose your customer’s pain points? Are you giving a […]
Why Walking Away From the Sale Will Help You Make the Sale
How many times have been been in this situation: You are sitting down with more than one prospect (The CEO + the VP of Sales, the CFO + CMO or a husband + wife). You close once and they don’t bite. You close a second time and they still don’t bite. One of the two […]